Shipping policy

Shipping Policy:

DOMESTIC:

Items are shipped via USPS, unless other arrangements have been agreed upon by both parties. Orders are generally mailed via First Class (approximately 2-5 business days) with delivery confirmation. Unless your order is large - then it will be shipped via Priority (1-3 business days). However, depending on the size of your order, you may have the option to pick which shipping class you’d prefer for your order, at checkout (First Class, Priority, or Priority Express). Tracking numbers are usually available upon request, but are generally included in an order shipment confirmation email. 

INTERNATIONAL:

Shipping for International orders does not always include delivery confirmation, and may take several weeks. Some packages have taken as long as eight weeks. Long ship wait times do not automatically mean that your package is lost or stolen. So, unless your package is returned back to me, it’s usually just a matter of time until your package is delivered to you. Once the package is with the shipping carrier, it is beyond Heartstrings’ control. And I cannot get any further tracking updates beyond what it shows with using the tracking number (if one is provided) via usps.com. But, upon request, I will take the steps to try to locate it, if possible. Usually, the lower the shipping class, the less likely we will be able to get any updates beyond it leaving the USA - First Class does not include tracking. Usually all I can provide is the date I sent it out for shipment. 

Insurance is not included. I can not replace lost/stolen items, if the package was not insured. 

International customers are responsible for any and all customs fees, additional handling fees, taxes, duties, etc. Heartstrings is only responsible for handling the shipping fee, which you pay at the time of checkout/order purchase.

INTERNATIONAL CUSTOMERS:

*It is ILLEGAL to mark a package as a "gift" when it is not. Heartstrings will not mark your package as a gift. (Please see: U.S. Code: Title 13: Section 305) Heartstrings also will not lower the value of your order for customs.
**If your order total is over $400, your order automatically upgrades to Priority shipping, due to customs policy.
***If you place an additional order after already having one order in place, and want these shipped together: due to customs forms, I am not always able to ship them in the same package. If I am able to adjust the customs form to add the orders together, I will ship them together in the same package. If I am NOT able to adjust the form, I will ship the orders at the same time, but in separate packages. I apologize for any inconvenience that this may cause.

RTS items cannot be shipped before receipt of payment. 

Insurance is the customer's responsibility (additional cost). Insurance is not provided or included with any Heartstrings shipments. I am not responsible for items that are lost, stolen, or damaged during transit, once the order has been shipped. If you would like insurance added, please let me know asap. I can get you a quote, and I can invoice you the additional fee for adding insurance to your shipping. Your order will not ship until the additional fee is paid.